FAQ
Answers to Many of Your Questions
CRMLS support is open 7 days a week and PSAR support is here for you 9-5 during business days. Call us!
PSAR General & Communication
To re-subscribe to PSAR email, please click here.
Payments may be made online at www.psar.org using the "PSAR Member" log-in button. Each PSAR member has a Member Account using your MLS number as ID and password set up at joining. If you have forgotten your password, click "Forgot password" to establish a new one. Non-members may create a non-member account and pay non-member prices for most events.
PSAR's three service centers are open from 9:00 a.m. to 5:00 p.m. Mondays to Fridays.
Go to www.car.org and log in. Under your account profile, you may change the company name. If you need additional assistance, the zipForms Tech Support number is 213-739-8200.
We accept MasterCard, Visa, Discover, and American Express.
Look here for more information.
Unfortunately, PSAR doesn't have administrative access to your zipForms account. CAR would be happy to help. Their phone number is 213-739-8200. If you can't reach anyone, we recommend that you reset.
The PSAR monthly plan is a great option for career REALTORS® looking to stabilize payments month over month. Active PSAR REALTOR® members may subscribe. The details require a conversation with our service team because each situation is different. Open Enrollment is in June. Contact us at support@psar.org or 619-421-7811 to learn more. Once on this plan, you never have to think about renewing or paying your REALTOR® renewal dues, MLS fees, or annual SentriLock key fees.
PSAR hosts the "South Pitch" covering South County every Wednesday at our Chula Vista office from 9:00 to 10:00 a.m. The "East Pitch" covers East County every Thursday at our El Cajon office from 9:00 to 10:00 a.m. Networking starts at 8:45 for all pitch sessions. More information and instructions may be found here: Broker Pitch and Caravan. We encourage agents selling in our area to participate and network. Affiliates must be members of PSAR or may attend as guests for $5.
Log into REALTOR.org and go to the logos and trademarks section: realtor.org/logos-and-trademark-rules.
If you are an authorized user of PSAR's logo, a copy may be found here.
Register and see volunteer opportunities here, or email support@psar.org and one of our friendly staff will help you.
Click here to log into RPR, then go to the gear in the upper right-hand corner of the page.
San Diego County REALTORS® can find information on our Sign Ordinances webpage. If we are missing anything, please email us and let us know.
Membership
Yes, you can join PSAR even if you belong to another REALTOR® association. You just need to pay the local portion of the REALTOR® dues, and you can participate in the association in any way you like. Enjoy our events, education, sales, and service centers. If you want MLS access and you belong to PSAR as a REALTOR®, we can connect you with CRMLS.
Only Affiliate members can sponsor and market products and services to PSAR's members. Affiliate members are partners in the transaction, and we value them. Find out more about being an Affiliate member here.
Click here or visit our Documents on Demand page where you can find all necessary and current documents.
PSAR's mission is to empower REALTORS®. We help REALTORS® help each other by working together. Please do not use your association or our facilities to undermine competing brokers. If that is your business model, there are other places to work on that project.
PSAR is governed by volunteer REALTORS® and an Affiliate member on the Board of Directors. The Board sets the overall policies of the association. The Board hires and fires the CEO, and the CEO manages the association, its resources, and staff. Our CEO is always willing to discuss association issues with our members.
Keep in mind that the broker owns the listing. Make sure you have an agreement about how your listings will be handled. To transfer brokers, go to our Documents on Demand page under the Membership dropdown and look for the TRANSFER FORMS subheading.
Dues
PSAR has the lowest REALTOR® dues in San Diego County. Our membership options and fees can be found here. Our monthly plan is unique in the industry. Ask about how it works.
Yes. If your broker is a REALTOR®, you must mirror his or her membership.
Yes, but your broker may not be a REALTOR® if you do. Your broker must be an MLS-only participant. MLS-only subscribers do not have access to zipForms, the CAR Legal Hotline, or other PSAR, CAR, or NAR benefits.
Your broker is responsible for all agents licensed under the broker. You have 60 days to join an association. If you do not join or pay your REALTOR® renewal dues, your broker will be notified and billed non-member salesperson dues. Agents may instead be placed in a referral office, where they are limited to referring clients to other agents.
Yes. Use this tool to find the fees and join. Secondary members enjoy all the benefits that primary REALTOR® members enjoy, including holding a CRMLS access account through PSAR.
Log in here with your member number and password. Click "Pay Dues and South Store," then "View Paid and Unpaid Invoices," then "Account Activity Report," and choose the period needed. The same report can be run for your MLS fees. Call PSAR if you need help.
CRMLS
Most MLS login problems are payment-related. Try the PSAR Member link on our homepage and log in with your MLS ID and your PSAR password (different from your MLS password). Reset your password if needed and make sure your account is current. If your service was inactive briefly, it can be reactivated within a few hours by paying online.
Subscribe to MLS service using a credit card and keep that card up to date. Join the monthly plan and it gets even easier. PSAR sends reminders via email and text, but we depend on members to track when bills are due.
At PSAR, agents and brokers can get both CRMLS Paragon and CRMLS Matrix. For listing in San Diego, Paragon is best. For listing elsewhere in the state, Matrix is best. A second MLS is only an additional $6 per month.
Most information is on the CRMLS San Diego resource center: go.crmls.org/sandiego.
For CRMLS San Diego Paragon, file the exclusion using this digital sellers exclusion (SELM) form. For CRMLS Matrix, file the exclusion using this digital sellers exclusion (SELM) form.
For CRMLS San Diego Paragon, look here: go.crmls.org/paragon-listing-input-forms.
Section 4.1 of the MLS rules explains this. The short answer is that you must be a broker and agree to the rest of the MLS rules.
Only REALTORS® and Affiliates are considered members of PSAR. They pay local association dues and have access to member benefits, including the password-protected areas of psar.org. Those who subscribe only to the MLS are participants or subscribers and may not use the REALTOR® trademark. A salesperson's broker of record sets the membership level for the office and must be a member or participant with PSAR for the salesperson to have membership and MLS access.
Yes, fines can be as high as $1,500. It is very important to understand the MLS rules. See the CRMLS Citation Policy for the full list of fines: CRMLS Citation Policy.
While editing the listing, after changing the status back to Active, go to the "Mandatory Remarks" field, select "None Known," and save.
If an agent does not want MLS access (and wants to be exempt from MLS fees), the broker of record must submit a letter to PSAR stating the agent will not have MLS access. Sharing MLS passwords violates MLS rules. Note that you must have an active CRMLS account to have a SentriLock or Supra account.
CRMLS is the statewide Multiple Listing Service and the largest MLS in the country. Click here to view the CRMLS coverage area map.
Setting up CRMLS through PSAR lets your PSAR agents choose which MLS service to use, either Paragon, Matrix, or both. Many agents prefer one system over the other.
Adding CRMLS is quick. Complete the simple application (signed digitally through HelloSign). If the broker already has access through another AOR, submit a letter of good standing with the application; you will not pay access fees as a broker participant if you already pay for CRMLS elsewhere. If you don't already have CRMLS, PSAR offers a low quarterly rate for broker access, and agents may then add CRMLS for a low quarterly fee.
All residential listings were automatically sent to CRMLS. While work continues on adding other property types, the SmartLink into the CRMLS system remains available for use.
This is guest access to the participating MLS systems. All agents use the guest access to log into the same user account, so each guest can see client information and searches. To provide greater security, the system is purged each evening. Services like Prospect and auto notification are not available in guest access, so subscribers cannot enter listings through links in the MLS. See the listing input instructions under the individual MLS.
CRMLS's Board of Directors is composed of seats appointed directly from member associations as well as by brokers. What sets its governance apart is that it does not require an additional layer of approval from shareholders, which reduces politics between member associations.
CRMLS committees include the Operations Committee, Association Executives Committee, and Budget and Finance Committee, which ensure emerging issues are reviewed and all voices are heard. CRMLS services, products, and enhancements are driven through committees of dedicated REALTORS® and active association executives.
Search the MLS for sold properties and include the agent's license number in the listing or selling agent fields. Run two separate searches, one for listing agent and one for selling agent. The combined field only shows deals where they were on both sides.
Lockbox
PSAR provides SentriLock boxes for use in San Diego County. PSAR also provides access to Supra lockboxes. As a member of CRMLS, PSAR users can get a key to access and sell in more than 53 different association areas using a PSAR Supra key.
Follow this link to learn how to use your SentriLock lockbox: SentriLock Resources.
Open the SentriKey app before you leave for the day to renew your daily credentials. A Bluetooth lockbox works in low or no-cell areas with nothing extra needed. For a non-Bluetooth lockbox, the listing agent schedules an appointment, and the showing agent confirms it appears in their schedule before arriving; then keying in the lockbox serial number returns a mobile access code.
PSAR sells lockboxes at our East, South, and Central County service centers. We sell new lockboxes and, while supplies last, frequently used lockboxes at a much lower price.
Call support at 1-877-736-8745 or visit support.sentrilock.com.
Provide a copy of your DRE license or county paperwork with the approved name, and we can update it in our database and in CRMLS within an hour. Email support@psar.org to request the change.
As a PSAR member you receive free access to SentriSmart, which lets you open lockboxes from your mobile device without renewing your card every 72 hours. Download it from the Apple Store or Google Play.
Follow this link to a video: Opening a key container with the Supra eKEY app.
Follow this link to a video: Using the Apple Watch with the Supra eKEY app.
Follow this link: Supra eKEY Resource Page.
Watch this video: Open your Supra Box.
Agent Support: 877-699-6787, seven days a week, 5:00 a.m. to 7:00 p.m. PST.
Education
We offer college-level home-study real estate courses you can complete at your leisure within a year of purchase. To learn more about getting your real estate license, contact PSAR at support@psar.org or 619-421-7811, or visit PSAR's website. Class material may be purchased at the El Cajon or Chula Vista office.
A REALTOR® is a member of the National Association of REALTORS® who is required to abide by a strict Code of Ethics. The term REALTOR® is a registered trademark of the National Association of REALTORS®, and misuse is a trademark violation. To become a REALTOR®, a person holding a real estate license may join their local REALTOR® association, which automatically makes them a member of the state and national associations.
Because of mandatory education wait periods and the exam, the whole process from education to license in hand can take approximately five to six months.
You must be at least 18 years old and complete 135 hours of required education. Click here to visit our preferred education partners and enroll in a class today.
New member orientation is offered every month on the second Friday. Registration is required. To register, email support@psar.org or call 619-421-7811.
Click here for a complete list of current class offerings.
You may cancel via email to support@psar.org. Include your name and the name of the class.
Absolutely. Most class registration pages have a non-member ticket type. If you need assistance, call 619-421-7811 or email support@psar.org.
All REALTORS® must complete NAR Code of Ethics training once during each three-year cycle to maintain REALTOR® membership. Contact PSAR at support@psar.org or 619-421-7811 to confirm the current cycle deadline and available classes.
Licenses are issued for a four-year period and should be renewed prior to the expiration date listed on the license.
Click here to see when your license expires.
As a licensed sales agent or broker, you must complete 45 hours of continuing education every four years as part of your license renewal. Visit our education calendar for live classes here.
No. CalDRE requires minimum study periods between exams, so all of our renewal programs require a minimum of six days to complete. CalDRE allows a maximum of 15 study hours in any 24-hour period.
CalDRE requires proof of completion for 45 approved continuing education credit hours (48 hours for first-time renewing brokers), plus payment of renewal fees.
Since they change frequently, please contact CalDRE directly for the most updated information.
CalDRE will not process your renewal more than 90 days prior to your expiration date.
By mail: P.O. Box 187001, Sacramento, CA 95818. By phone (San Diego district office): 619-525-4192. For more contact information, visit the CalDRE contact page.
You can get electronic PDF versions of CalDRE forms on the CalDRE website at dre.ca.gov.
There are two ways to submit your license renewal: online through CalDRE's free eLicensing system, or by mailing forms to the Sacramento CalDRE.
Renewals are immediate when you use eLicensing. Mailed renewals take longer. To check status, review the CalDRE response schedule, watch for your check to be cashed, and check your license status online.
CalDRE requires you to complete eight statutory courses from its approved list. To see the complete list, visit the CalDRE site. You may then schedule a date to take the state exam.
If you have held a CalDRE license in good standing for 30 years and are 70 years of age on your license expiration date, you may file for a continuing education exemption using the form on the CalDRE website.
Committee sign-ups are typically at the start of the year, but don't let that stop you. Contact our committees here.
Broker Compliance
To manage your license, go to eLicensing.
To remove a non-compliant REALTOR® from their license, visit eLicensing or DRE forms.
PSAR provides a user-friendly application to help brokers and their admins keep their offices in compliance.
Government Affairs
Government Affairs is the bridge between the association membership and government. When new policies and laws are developed, PSAR's Government Affairs staff work to ensure the concerns of REALTORS® and property owners are not forgotten. Government Affairs is the voice for REALTORS®, and its success depends on the support of every REALTOR® member.
With support and guidance from REALTOR® volunteers on the Government Affairs Committee, Government Affairs represents PSAR members on public policy issues that impact real estate. The Government Affairs Director provides recommendations to local policymakers and government staff on the issues and concerns of REALTORS® and recommends association policy within PSAR.
The REALTOR® Action Fund (RAF) is how PSAR raises money for our REALTOR® Political Action Committee. Every dollar is used to protect and advance REALTORS'® interests in government. Learn more at raf.car.org.
The three principles for getting involved are Vote, Act, and Contribute. Vote: register to vote and support REALTOR® Party candidates endorsed by PSAR, C.A.R., or NAR. Act: respond to RED ALERTS and Calls-for-Action. Sign up to receive RED ALERTS. Contribute: support the REALTOR® Action Fund, which raises money to advance the goals of the REALTOR® Party.
Risk Management
Mediation is a process in which a neutral person, the mediator, helps parties reach a settlement by opening lines of communication, objectively evaluating the case, identifying the parties' real needs, and finding a solution to address those needs.
Litigation is governed by formal court rules and is generally time-consuming and expensive. Arbitration is also adversarial, with parties submitting evidence to a neutral arbitrator who renders a binding decision, usually in private. Mediation differs because it is non-adversarial: the parties do not argue positions before a decision-maker. Instead, the mediator helps the parties reach a mutually agreeable resolution.
Mediation is a flexible process that can resolve virtually any type of dispute. It lets the parties work together and control the decision-making process. Because it is non-adversarial, it allows a win-win outcome rather than the winner-and-loser scenarios of litigation and arbitration.
Mediation can be initiated at different times. It may be necessary when a dispute arises during a transaction that could threaten the closing. It can also occur after the transaction over deposit issues, undisclosed defects, commissions, easements, or similar matters.
When parties execute a purchase agreement, they agree to mediate any issues arising from the transaction. A party who refuses to mediate can be denied attorney's fees they might otherwise be entitled to in later litigation or arbitration. The clause aims to bring the parties to the table to resolve the dispute inexpensively and quickly.
An attorney is not required, but you may bring one if you are unsure how to proceed or feel more comfortable with representation. One key to successful mediation is identifying what you need to feel comfortable during the process.
While mediation is highly successful, parties are free to pursue other dispute resolution options if it does not resolve the dispute. Even then, mediation can narrow the areas of dispute and let parties express their grievances, making future proceedings more efficient and focused.
Arbitration is a form of alternative dispute resolution for settling disputes outside the courts. The parties refer the dispute to one or more arbitrators whose decision, the award, they agree to be bound by. A third party reviews the case and imposes a decision that is legally binding on both sides.
