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FAQ

Contents

  1. 1 Dues Questions
    1. 1.1 Q. How much does it cost to belong to PSAR?
    2. 1.2 Q. Can I belong to the MLS without being a REALTORS® member?
    3. 1.3 Q. What happens if I do not pay my dues and I work for a Broker who is a REALTOR®?
    4. 1.4 Q. Can I become a Secondary Member of PSAR if I belong to another local Association of REALTORS® in California.
  2. 2 PSAR General Questions
    1. 2.1 Q. How do I file a complaint against a REALTOR who is unethical?  
    2. 2.2 Q. What is the CAR Legal Hotline number for Brokers and Agents.
    3. 2.3 Q. How do I change my PSAR membership information (email, phone # etc.)
    4. 2.4 Q. How do I make a payment on my PSAR account, for an event, or for a class or to pay MLS fees or annual membership fees?
    5. 2.5 Q. Are you open during lunch? And how late are you open?
    6. 2.6 Q. How do I change the company name in my ZipForms account?
    7. 2.7 Q. Do you have live Real Estate Salesperson Classes?
    8. 2.8 Q. What credit cards do you accept?
    9. 2.9 Q.  When are your pitch sessions and how do I add my listing?
    10. 2.10 Q. My Zipforms account won’t take my password; can you check that for me?
    11. 2.11 Q. Do you know of a Rental Hotsheet that cover the “.........” area?
    12. 2.12 Q. What are the qualifications to join the monthly plan? Are there penalties for joining after the deadline? Are there penalties for cancelling early?
    13. 2.13 Q When are the marketing sessions? How do I add a property to the Rally and Ride and Brokers Open?  
    14. 2.14 Q. I need the REALTOR, Equal Opportunity Graphic, and MLS logos for my business cards, where can I find them.
    15. 2.15 Q. How can I print my PSAR expenses for the previous year or over a period of time for personal reasons or tax purposes?
    16. 2.16 Q. PSAR volunteers appear to have so much fun. They know lots of other REALTORS and they really care about the industry. How do I volunteer at PSAR?
  3. 3 MLS Questions
    1. 3.1 Q. What is the difference between a PSAR member vs. an MLS Participant/Subscriber?
    2. 3.2 Q. How do I change my listing from “Contingent” to “Active” or “Pending”?
    3. 3.3 Q. Must I have MLS access?
  4. 4 Lock Box Questions
    1. 4.1 Q. Where can I buy lock boxes, what is the cost.
    2. 4.2 Q. I forgot my Sentrilock Pin # or Sentrilock Login Password
    3. 4.3 Q. How can I change my office name so that it appears correctly in Tempo and how fast does it show up?
    4. 4.4 Q. I'm in a bind. I lost my Sentrilock card. How can I preview a property?
    5. 4.5 Q. Who is the point of contact to update my email address and phone number in Sandicor?  
    6. 4.6 Q. How can I update my logo and contact information in RPR?

Dues Questions

Q. How much does it cost to belong to PSAR?

A. PSAR has the lowest MLS fees and the lowest Realtor Dues in San Diego County. Our fees can be found here.

Q. If my Broker is a member of the National Association of REALTORS®, do I need to belong to NAR?

A. Yes

Q. Can I belong to the MLS without being a REALTORS® member?

A. Yes, but your broker must not be a REALTOR®. Your Broker must be an MLS Only subscriber.  MLS Only subscribers do not have access to Zipforms, the CAR legal Hotline or other PSAR or NAR benefits.  

Q. What happens if I do not pay my dues and I work for a Broker who is a REALTOR®?

A. Your Broker is responsible for all agents hanging their license in that office.  The Broker will be billed.  If the Broker does not pay either Non-Member Salesperson Dues or Realtor dues for the agent, the Broker's entire office will lose access to Realtor membership.

Q. Can I become a Secondary Member of PSAR if I belong to another local Association of REALTORS® in California.

A. Yes.  Fees can be found here.

PSAR General Questions

Q. How do I file a complaint against a REALTOR who is unethical?  

A. Go to http://www.psar.org/disciplinary and follow the instructions.  Only REALTOR members are held to the higher standard of the REALTOR Code of Ehics.  PSAR staff can also help by calling 619-579-0333 or 619-421-7811 and ask to speak to the Professional Standards Administrator.

Q. What is the CAR Legal Hotline number for Brokers and Agents.

A. Brokers: 213-739-8350, Agents: 619-739-8282 - be reminded to have the NRDS number available.

Q. How do I change my PSAR membership information (email, phone # etc.)

A. Go to www.psar.org -click on the "LOGIN" button on the top left. MLS id # & password to log in. Once logged in, you will click on “View/Change Your Personal Information” once you have inputted the new information click on the “Submit” button.

Q. How do I make a payment on my PSAR account, for an event, or for a class or to pay MLS fees or annual membership fees?

A. Payments may be made online at www.psar.org click "LOGIN” on the upper left hand corner of the page.  Members have an account.  Non-Members may create a non-member account and pay non-member prices for most events.

Q. Are you open during lunch? And how late are you open?

A. Yes we are open during lunch.  Service center and store hours are 8:30 am to 5 pm on Mondays & 8 am to 5 pm Tuesday through Friday. When a holiday falls on a Monday we open at 8:30 on Tuesdays.  We do this to have a brief staff meeting once a week.

Q. How do I change the company name in my ZipForms account?

A. Go to www.car.org and log in. Under your account profile, you may change the company name. If you need additional assistance the ZipForms Tech Support number is (213) 739-8200.

Q. Do you have live Real Estate Salesperson Classes?

A. We have excellent home study college level Real Estate Courses that you can complete at your leisure within a year from the time of purchase. To learn more about getting your real estate license, contact PSAR at either support@psar.org or 619-421-7811. Class material may be purchased at either the El Cajon or the Chula Vista office.

Q. What credit cards do you accept?

A. We accept all credit cards except Diners Club.

Q.  When are your pitch sessions and how do I add my listing?

A. Our pitch sessions, now known as Rally and Ride Too, are on Wednesday mornings starting at 9 am.  To add you listing to the pitch session and caravan, please email your listing, name, and phone number to pitchsouth@psar.org by 12 pm on the Monday before the Rally and Ride too.  Also, please be sure to add your open house to the MLS.  Directions on how to do this can be found on our website: http://www.psar.org/services/pitch-property.   

Q. My Zipforms account won’t take my password; can you check that for me?

A.  Unfortunately PSAR doesn’t have administrative access to your Zipforms account.  CAR would be happy to help, their phone number is 213-739-8200.  If you can’t get a hold of anyone, we recommend that you reset.

Q. Do you know of a Rental Hotsheet that cover the “.........” area?

A.  PSAR’s Rental Hotsheet actually accepts listings from all over San Diego county.

Q. What are the qualifications to join the monthly plan? Are there penalties for joining after the deadline? Are there penalties for cancelling early?

A. The monthly plan is a great option for career REALTORS® who are looking for a way to stabilize payments month over month for the “long haul.”  All active REALTOR® members may subscribe.  The details of the plan require a conversation with our service team because each situation is different.  Please contact us at support@psar.org or 619-251-7443 to learn about our monthly plan.

Q When are the marketing sessions? How do I add a property to the Rally and Ride and Brokers Open?  

A. PSAR hosts the “Rally and Ride Too” in Chula Vista on Wednesdays at 9:00 this covers the South County.  The “Rally and Ride” in El Cajon is on Thursdays at 9:00 and this covers the East County.  Networking starts at 8:45. More information and instructions may be found here: http://www.psar.org/services/pitch-property. These are very active groups please call in advance to market your property.  We are a welcoming group and encourage agents selling in our area to participate. 

Q. I need the REALTOR, Equal Opportunity Graphic, and MLS logos for my business cards, where can I find them.

A. Login to REALTOR.org, and go to the logos and trademarks section here: http://www.realtor.org/logos-and-trademark-rules

Q. How can I print my PSAR expenses for the previous year or over a period of time for personal reasons or tax purposes?

A. Check out this link for instructions on pulling expense records for tax purposes.

Q. PSAR volunteers appear to have so much fun. They know lots of other REALTORS and they really care about the industry. How do I volunteer at PSAR?

A. See volunteer opportunities here. Register to volunteer here. Email support@psar.org and someone will help you.

MLS Questions

Q. What is the difference between a PSAR member vs. an MLS Participant/Subscriber?

A. Only REALTORS® and Affiliates are considered “members” of the Pacific Southwest Association of REALTORS®. As such, they pay local Association dues to PSAR and have access to member benefits, which includes entry into the password-protected areas of www.PSAR.org. Salespersons and Brokers who subscribe only to the MLS are considered MLS participants or subscribers and may not use the REALTOR® trademark (unless they hold REALTOR® membership with another Association). Additionally, in order for a Salesperson to join/subscribe, his or her Broker of Record must be a member/participant with PSAR in order to have membership and MLS access. As such, the Broker of Record sets the “membership level” for the office. For example, all Salespersons joining under a PSAR REALTOR® Broker would join as a REALTOR® and pay local, state and national dues plus MLS fees. While PSAR cannot require REALTOR® membership, if the Salesperson in a REALTOR® office does not elect to join, his or her Broker will pay a dues assessment per each licensee. Likewise, a Salesperson could not join as a REALTOR® with PSAR if his or her Broker only subscribed to the MLS.

Q. How do I change my listing from “Contingent” to “Active” or “Pending”?

A. While in the edit portion of the listing, go to the “Mandatory Remarks” field and select “None Known”. Once this is done, the listing will be active and you may change the status. 

Q. Must I have MLS access?

A. If an agent does not want MLS access (and be exempt from paying MLS fees), he or she must obtain a letter from the Broker of Record, to be submitted to PSAR, stating the Broker’s understanding that the agent will not have access to the MLS. Sharing of MLS passwords is a violation of the MLS rules.

Lock Box Questions

Q. Where can I buy lock boxes, what is the cost.

A. PSAR sells lock boxes in our East and South County Service centers. We sell new boxes and at time used boxes. We work very hard to be the most competitive in sales of lock boxes. In early 2016 we had new boxes for as low as $49.99.

Q. I forgot my Sentrilock Pin # or Sentrilock Login Password

A. Call support at 1-877-736-8745 or support.sentrilock.com

Q. How can I change my office name so that it appears correctly in Tempo and how fast does it show up?

A. Please provide us with a copy of your DRE license or paperwork from the county with the approved name and we can update that in our database and in Tempo within a few minutes. 

Q. I'm in a bind. I lost my Sentrilock card. How can I preview a property?

A. As a member of PSAR you receive free access to Sentrismart. Sentrismart is free for all Sandicor Subscribers who subscribe for MLS service through PSAR. Leave your card at home and show property using Sentrismart.

Q. Who is the point of contact to update my email address and phone number in Sandicor?  

A. Sandicor information is updated through PSAR's membership database HERE.

Q. How can I update my logo and contact information in RPR?

A. Log into RPR, go to the gear in the upper right hand corner of the page: 

Update settings, logos and emails on this page.