Complaints can be filed against a member and/or broker of PSAR by members of the public or any other member. An ethics complaint should be filed when you want to charge our member with a Code of Ethics violation. (MLS Rules violation need to be filed with Sandicor
If you want to file a complaint, please complete Disciplinary Complaint Form D-1, identify the Code of Ethics you want to charge and return it to the Association office with a detailed summary of the events that took place (no filing fee to file an ethics complaint).
Any person, member or non-member, may file an ethics complaint against a member and/or broker alleging a violation of the Code of Ethics or MLS Rules & Regulations. A Complaint must be filed within 180 days from close of escrow or date of discovery. You must submit a typed-written summary of the events that took place and identify where the Code of Ethics was violated. Your typed or written summary should support the Code of Ethics or M.L.S. Rules you are charging against the agent and/or broker.
Your complaint will then be sent to the Grievance Committee and they will determine if it should go forward for a hearing. If they vote to send it forward, the Respondent will then be notified that a complaint has been filed against them and they will have 20 days to send in a response. A hearing will be scheduled at which you will present your case to a panel of three members from the Professional Standards Department. They will come to a decision and administer disciplinary action if deemed appropriate. To ensure due process to both sides, the entire process takes approximately 2-3 months.
What will happen to the agent if he is found in violation? The penalties range from a letter of warning in their file, to required education, a fine of up to $5,000, or association services and/or notification to the Department of Real Estate about the complaint. The Association does not, however, have the authority to remove or terminate a member's real estate license.
Relevant PDF Documents and Forms