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Customer service is in her DNA

posted Mar 24, 2016, 3:48 PM by Joyce Evans   [ updated Mar 24, 2016, 3:48 PM ]
You might know Laura Mondaca as a new member services representative for PSAR. She works primarily in the South County Service Center. She worked for the past 10 years with the Greater San Diego Association of Realtors before joining the PSAR staff.
 
But did you know that when Laura was 15 years old, Laura’s mother Consuelo “loaned-out” Laura to work at the businesses operated by her friends who were part of her charity club, Club de Leones? “I was loaned-out to be a hostess at a restaurant and I sold airline tickets at a travel agency,” said Laura. “My mother called it my paid summer training. She was teaching me the benefits of making my own money.”
 
According to Laura, “We were living in Tijuana at the time when my mother opened her business a beauty shop called Connie’s and I worked there with her throughout my teenage years. I had to wear small heels and a dress or skirt and I checked-in the customers, it was great training for me. My mother taught me how to do customer service right. Customer service is what I have always done. It’s part of me.”
  
Laura’s work career also includes a three-year stint during the early 1990s as a U.S. Postal Carrier. Her route initially was along “J” Street in Chula Vista.  “I delivered to a lot of senior citizens,” said Laura. “Many of them lived alone. So, I took the time to talk with them to make sure they were okay.”
 
In 1996, Laura moved to Los Angeles where she was born. She worked for 10 years there for a lending company before returning to San Diego to work at SDAR. She lived for five years in Coronado caring for an uncle who had a stroke. “I feel that it’s very important that everyone do whatever they can to take care of our seniors,” said Laura.
  
Laura has three grown children and five grandchildren. “Most of my family lives throughout EastLake,” said Laura. “One of my favorite past times is cooking. One of my favorite dishes is a Mexican dish called calabacitas con elote (zucchini with corn).”
 
Laura enjoys her new job at PSAR. “When the opportunity opened for me to be a part of PSAR I did not hesitate to make the change,” she said. “In the short amount of time I have been part of this team, I can see why members are loyal to this association. I’m back to my roots of which I enjoy, which is customer service. I am ecstatic to be part of PSAR.”