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Changes coming to Paragon's Collaboration Center

posted Aug 21, 2017, 5:04 PM by Richard D'Ascoli   [ updated Aug 21, 2017, 5:04 PM ]
Check out the upcoming changes to the Collaboration Center (CC2) site with the August 23, 2017, 5.60 Release of Paragon. 
The CC2 site has been updated to a dashboard format. For more information and to see a video of the new changes, check them out here.

In the 5.60 release, when a collaboration center is created for new customers, the Welcome E-mail Message will have a format which will include helpful information for your client on how to use the Collab Center site along with the number of initial matches for the Saved Search.

The Rich Text editor has been removed from the Welcome Message screen to keep the fonts and formating of the welcome message consistent. 

All of the pertinent Agent contact info is now included in the updated Template both at the top and the bottom of the Welcome Message, so E-mail Signatures were removed from the Welcome E-mail creation screen.

In preparation for future enhancements to the Collab Center (CC2) Notifications in the 5.61 (October 2017) release, enhancements were made in the upcoming August 23rd 2017, 5.60 release that will affect the overall Preferences for the Message Body functionality. A change has been made to remove the HTML formatting in the Message Body function which is also used in the legacy E-mail Notifications, Collab Center Notifications and manual Paragon e-mail functions. Although the verbiage will still display, the images, links and custom formatting will no longer display for Message Bodies. Common changes seen are trademark symbols, quote signs and apostrophes.

All Agents who use the Message Body functionality are encouraged to go into their preferences prior to the 5.60 release and copy, paste and save them into a word document. If you see any changes to your e-mail body(ies) after the 5.60 release, feel free to correct those changes in your Message Body preferences or simply copy and paste your saved e-mail bodies from your word document into your e-mail message body(ies).

With the August 23, 2017, 5.60 release, a new banner message and link will be included in all Collab Center Agent (http://paragonconnect.paragonrels.com/collabcenterupdates-1) and Consumer Notifications (http://paragonconnect.paragonrels.com/collabcenterupdates-2) that will link the recipient of CC2 Notification messages to a preview of the future enhancements to CC2 Notifications in the October 2017, 5.61 release.

Here is an email link should you want to send your client information concerning the change:
http://sandicor.com/wp-content/uploads/2017/PDF/CC2DearCustomer.pdf

BKFS/Paragon